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Veterans’ crisis calls to New York VA went to voicemail

Veterans and family members of veterans who called the Veterans Crisis Line in Canandaigua, New York never reached an expert on the other end of the line and instead had their calls routed to voicemail, according to a Veterans Affairs report released Feb. 11. The Brighton-Pittsford Post has the details: The report, issued by the Department of Veterans Affairs Office of Inspector General, follows an investigation into "caller response and quality assurance concerns" lodged against the Veterans Crisis Line (VCL), in Canandaigua. According to a report signed by Assistant Inspector General for Healthcare Inspections John Daigh, Jr., complainants ...